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Frequently Asked Questions

A. No. Allow up to 5 business days to see your points for actions completed in Lexis+™ Canada or Prepare to Practice Certification completions. If you don’t see your points reflected in 5 business days, please email support@starrewardslexisnexis.zendesk.com

A. The following prizes will be awarded at the end of each semester:

  • First Semester Prizes: There are seventy-two (72) prizes which consist of a $150 online shopping gift card, at LexisNexis’s discretion, for the Eligible Students with the most Points in each of the twenty four (24) Eligible Schools, a $100 online shopping gift card, at LexisNexis’s discretion, for the Eligible Students with the second most Points in each of the twenty four (24) Eligible Schools and a $50 online shopping gift card, at LexisNexis’s discretion, for Eligible Students with the third most Points in each of the twenty four (24) Eligible Schools.
  • Second Semester Prizes: There are seventy-two (72) prizes which consist of a $150 online shopping gift card, at LexisNexis’s discretion, for the Eligible Students with the most Points in each of the twenty four (24) Eligible Schools, a $100 online shopping gift card, at LexisNexis’s discretion, for the Eligible Students with the second most Points in each of the twenty four (24) Eligible Schools and a $50 online shopping gift card, at LexisNexis’s discretion, for Eligible Students with the third most Points in each of the twenty four (24) Eligible Schools.
  • Tier Raffle Prizes by Star Status (First and Second Semester): There is one (1) prize which consists of a $100 online shopping gift card for the Eligible Students in the Bronze Star category, one (1) prize which consists of a $200 online shopping gift card for the Eligible Students in the Gold Star category, and one (1) prize which consists of a $300 online shopping gift card for the Eligible Students in the Platinum Star category.
  • *The Contest Administrators reserve the right to substitute prizes of equal or greater value in the event that the specified prizes are unavailable.

A. Login frequently and complete the monthly research challenges for a chance to win monthly gift card prizes.

A. This program has no pre-defined maximum, so please do all your research in Lexis+ to accumulate as many points as possible. Points will continue to accrue until a winner is declared at the end of the semester. Points will reset at the end of each contest (semester) period.

A. Points will reset at the beginning of a new academic semester and contest period. Prepare to Practice Certification completion points will carry over each year and semester.

A. Complete all the activities to gain an extra 1,000 points and conduct your legal research on Lexis+ as often as possible.

A. Drop us an email at support@starrewardslexisnexis.zendesk.com with as much detail as possible. Don’t forget to include your Lexis+ ID!

A. Yes! The points values and limitations are outlined in the task boxes. Send an email to training@lexisnexis.ca for a list of upcoming sessions or arrange additional training at your school.

A. No. This program is for students only.

A. Prepare to Practice Certification points are uploaded to STAR on a weekly basis, not in real time. If you don’t see your points reflected in 5 business days, please email support@starrewardslexisnexis.zendesk.com. If you completed a Prepare to Practice Certification prior to joining STAR, please email support@starrewardslexisnexis.zendesk.com to let us know and we will verify the certification then add the points to your account!

Contact Us

If you have any questions or feedback about our STAR Rewards program, please email us at: support@starrewardslexisnexis.zendesk.com

If you require assistance logging in to Lexis+ or conducting searches, please contact Customer Care.